get ready to thrive We bring together people, teams, processes, and technology to help businesses serve their customers and meet their goals.

We bring together people, teams, processes, and technology to help businesses serve their customers and meet their goals.

Over 30 years of CX experience

Applying the principles of human-centered design can help any business become more profitable, efficient, and customer-centric. It’s also great for employee engagement. That’s why we’ve spent a combined 30 years helping businesses – and their people – thrive, including navigating what AI means for both.

Diana Sonis and Lis Hubert
Founding Partners

A combined 30+ years of experience in insurance, real estate, retail, e-commerce, and financial services

Learn more about our services

AI Strategy & Implementation

Your team’s already using AI. The question is where it’s heading.

We help mid-market companies build a clear AI roadmap – one that keeps employees and customers at the center, not just the technology. Then we bring it to life with a delivery partner from day one, so nothing gets lost between strategy and rollout.

Now available.

Explore AI Strategy & Implementation

Don’t just take our word for it

Here’s what we’ve helped our clients achieve:

66%

More customer engagement

28%

Increase in email open rates

988

Person-hours saved

How can we help you?

How we use CX to help businesses – and people – thrive

CX isn’t just about customer service. It’s about the human experience of every employee, partner, and stakeholder as they interact with a company – including the AI tools reshaping how that interaction happens.

How does adopting a human-centric approach to business – and to AI adoption – drive profitability?

Find out in the webinar

Some of our happy clients

What clients say about us…

“CX by Design guided all of our organization’s energy around wanting to create a better customer experience into a focused near-term toolset and process, with clear, focused progress along the strategic roadmap.”