Over 30 years of CX experience
Diana Sonis and Lis Hubert
Founding Partners
A combined 30+ years of experience in insurance, real estate, retail, e-commerce, and financial services
AI Strategy & Implementation
Your team’s already using AI. The question is where it’s heading.
We help mid-market companies build a clear AI roadmap – one that keeps employees and customers at the center, not just the technology. Then we bring it to life with a delivery partner from day one, so nothing gets lost between strategy and rollout.
Now available.
Don’t just take our word for it
Here’s what we’ve helped our clients achieve:
66%
More customer engagement
28%
Increase in email open rates
988
Person-hours saved
How we use CX to help businesses – and people – thrive
CX isn’t just about customer service. It’s about the human experience of every employee, partner, and stakeholder as they interact with a company – including the AI tools reshaping how that interaction happens.
How does adopting a human-centric approach to business – and to AI adoption – drive profitability?
Some of our happy clients
What clients say about us…
“CX by Design guided all of our organization’s energy around wanting to create a better customer experience into a focused near-term toolset and process, with clear, focused progress along the strategic roadmap.”
Rich Warner
Senior Vice President, Veteran’s First
Success Stories
How can we help you?
Want to help your company thrive using the principles of human-centered design? Our FREE 30-minute introductory session will get you on the right path!
Schedule your free consultation
